Support

01 / FIRST CHECKS

Before contacting support

• Make sure Rerun is up to date in the App Store.
• Check that Rerun can see your photos: iOS Settings › Rerun › Photos.
• If photos load slowly, they may be stored in iCloud Photos and need a moment to download.

02 / RECOVER

Bring back a deleted photo

Photos you delete in Rerun go to Recently Deleted in the Photos app, where iOS keeps them for 30 days. Open Photos › Albums › Recently Deleted, select the photo and choose Recover. Until you confirm a deletion, you can also undo any choice inside Rerun.

03 / PERMISSION

Photo access

Rerun works best with access to all photos. If you gave access to selected photos only, Rerun shows just those; you can add more from Rerun’s settings or in iOS Settings › Rerun › Photos.

04 / HOME SCREEN

The widget

Touch and hold the Home Screen, tap Edit › Add Widget, and choose Rerun. Pick a folder right on the widget. If the widget looks out of date, open Rerun once; iOS decides how often widgets refresh, and opening the app prepares the next photos.

05 / APP STORE

Purchases and refunds

Rerun is a one-time purchase through the App Store. To install it on another iPhone, sign in with the same Apple Account and download it from your purchases. Refund requests are handled by Apple at reportaproblem.apple.com.

06 / PRIVACY

Privacy requests

Rerun does not collect personal data, so there is nothing about you on our side to export or delete. If you have a question about privacy, email wow@ooooomo.com with the subject “Rerun Privacy Request”. The privacy policy has the details.

STATUS / SERVICE

Response time

We aim to reply within 2 business days. Complex questions may take longer, but we will let you know.

CONTACT

Operator